Shipping, Warranty, Returns, Terms & Conditions, Privacy Policy

 

Shipping

What are my shipping options?
For domestic customers, we provide a number of different shipping options via UPS, FedEx, or the United States Postal Service. We also offer faster shipping for an additional charge.

When will my order be shipped? When will it arrive?

If your order was placed Monday through Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 2:00PM Pacific Time, the order may be shipped the same day; if not it will be shipped on Monday. Please note that our offices are closed on Saturday and Sunday. All orders are shipped from our warehouse in Northern California. You will receive an e-mail confirmation once your order ships. Please note, for consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

What are my shipping fees?
We use a flat shipping fee for most U.S. orders. Shipping fees are determined based upon the number and weight of the item(s) you’ve purchased, shipping destination, and shipping method.

INTERNATIONAL CUSTOMERS PLEASE NOTE: Shipments outside of the U.S. may be subject to additional shipping fees, import duties and taxes, which are the responsibility of the recipient. The carrier will collect these charges at the time of delivery. Please be aware that shipping rates displayed on crossensurf.com do not include such international taxes or duties. Contact the customs office in the destination country for information about any applicable duties or taxes. If an order is placed on crossensurf.com and then refused, you are responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund. We have made every effort to minimize our international shipping charges. We only charge our cost for these services. We do not make any profit on our shipping services to international customers. Also, we are required by law to disclose the full value of the package contents and cannot alter this value.

Do you ship to PO boxes or APO/FPO addresses?

Yes.

 

Warranty/Returns

What is your return/exchange policy?

We want you to be completely satisfied with your purchase, and we will gladly accept any unworn, unwashed, unaltered, or unused merchandise for a full refund or exchange within 30 calendar days of the order date. Our merchandise is guaranteed to be free of manufacturing defects, and we will accept any defective item for an exchange or refund. The following guidelines apply:

  • All returns must be purchased from crossensurf.com and returned in sellable condition (new, unworn, and unused), including original packaging with original tags attached.
  • Returns made within 30 calendar days of the order date will be issued in the same form as was utilized for payment.
  • Merchandise returned after 30 days of purchase will be accepted at our discretion for a refund, exchange, or online store credit based upon the current selling price.
  •  Refunds will not include shipping and handling. Shipping and handling charges are nonrefundable once an item has shipped.
  • If a product is damaged or shipped incorrectly, please contact customer service: surf at crossensurf.com to receive a Return Authorization Number and to arrange for a replacement item.

Where do I ship my return?
Please ship returns or exchanges to:

Crossen 
Surf Attn: Returns 10115 West River Street Truckee, CA 96161

How should I ship my return?

Pack and seal your box securely. To be properly processed, your return must include a note with the description of the issue and the receipt from the original shipment. Please ship your return with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.

When will my credit card be refunded?
Once your package has been received, your refund will be processed within 7-10 business days. If there is a refund due, a credit will be issued in the original form of payment. You will be notified via e-mail when this transaction has taken place. Please note that your financial institution may require additional days to process and post this transaction to your account once they have received the information from us. The credit may not show up until your credit card’s next monthly billing cycle.

Ordering

Can I place an order without using the website?
Yes, you can. Email or Call customer service at 415.609.6260.

How do I change or cancel an order?
If for any reason you would like to change your order, please contact customer service at as soon as possible. We will make every effort to accommodate your request. However, please keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.

What are my payment options?
We accept PayPal, Visa, MasterCard, Discover, and American Express.

Are purchases on this website tax free?
We collect sales tax only in states where we have a physical presence. Currently, sales tax only applies to the state of California.

Is ordering over the internet secure?
Yes. We use PayPal as our payment provider and processor. PayPal utilizes Secure Socket Layer (SSL) encryption for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

Terms
& Conditions

Thank you for visiting our website (“Site”). By visiting or shopping at our Site, you automatically signify your acceptance of the following terms and conditions:

Privacy
Please review our Privacy Policy to understand our practices.

Errors and Inaccuracies
Our goal is to provide complete, accurate, and up-to-date information on our Site. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This Site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice. We have made every effort to display accurately the color of the products depicted on this Site. However, we cannot guarantee that the actual colors displayed on your monitor are accurate.

Electronic Communications
When you visit our Site, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Comments

We welcome your comments about the Site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to us, whether through the Site, e-mail, facsimile, U.S. mail or other means, shall be and remain the exclusive property of Crossen, LLC. Your submission of any such Comments shall constitute an irrevocable assignment to Crossen, LLC of any and all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. As such, Crossen, LLC and any of its affiliates will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any Comments which you do not intend to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

Links
This Site may contain links to other sites. Crossen, LLC is not responsible for the availability of, or any content or material contained in, or obtained through, any such sites. Any link to another site, and reference to third party information, products or services linked to this Site, is not, and should not be construed as, an express or implied endorsement by Crossen, LLC. Any questions or comments relating to such other sites should be addressed to the operator or operators of those sites.

Copyright and Trademark
All materials on this Site, and the Site itself, are protected by copyrights, trademarks and/or other intellectual property rights. These materials are owned by Crossen, LLC, or used with permission of their owners. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, trade dress and other materials contained in this Site, as well as the software used in the design and development of this Site. All rights are reserved, worldwide.

The name Crossen, LLC, the Crossen logos, and all other Crossen-related art and graphics and marks depicted in this Site, whether registered or unregistered, are copyrighted or service marks of Crossen, LLC in the United States.

The materials contained in this Site are displayed for informational and promotional purposes only. This Site is solely for private, personal, and non-commercial use. You may download or copy materials in this Site solely for your personal non-commercial use. You do not obtain any right, title or interest in any material or software as a result of any such downloading or copying. You may not reproduce (except for your personal non-commercial use), publish, transmit, distribute, display, remove, delete, add to, otherwise modify, create derivative works from, sell or participate in any sale of, this Site, any of the materials in this Site, or any related software. Any other use of materials on this Site, including reproduction for purposes other than your personal non-commercial use, modification, distribution or republication, without the prior express written permission of Crossen LLC, is strictly prohibited.

Disclaimer of Warranty; Limitation of Liability
You understand and agree that your use of the Site and related products is at your sole risk. The Site and related services and products are provided on an “as is”, “as available” basis without warranties or representations of any kind, either express or implied, including but not limited to warranties of title, non-infringement, or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion under law. You specifically acknowledge that Crossen, LLC, its affiliates, suppliers, advertisers, sponsors, third party service providers, and their respective employees, officers, directors, and agents, shall not be responsible or liable to you or any third party for any direct, indirect, incidental, special, punitive, or consequential damages or injury arising out of the use of or inability to use the Site or products or out of the breach of any warranty, or caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to and/or alteration of the Site, whether for breach of contract, tortious behavior, negligence, or under any other cause of action even if Crossen, LLC or such party has been advised of the possibility of such damages. Crossen, LLC neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, or statement on the Site, nor for any offensive, defamatory, or obscene posting made on the Site by anyone. Under no circumstance will Crossen, LLC be liable for any loss or damage caused by your use or reliance on information obtained through the content and/or any postings on the Site.

Indemnity
You agree to defend, indemnify and hold harmless Crossen, LLC, its affiliates and their officers, directors, employees and shareholders from and against any and all claims, damages, losses, costs and expenses, including, but not limited to, reasonable attorneys’ fees and court costs, arising from or related to your use of this Site and its related products.

Termination
Your only right with respect to any dissatisfaction with these Terms of Use, any policy or practice of ours in operating the Site, or any content available through the Site or any change therein, is to stop visiting and using the Site. We may terminate your use of the Site, including without limitation, your membership in the Site, at any time, in our sole discretion.

Applicable Law
These terms and your use of this Site and products shall be governed under the laws of the State of California, without regard to its conflict of law principles. Any dispute arising under these terms or out of your use of this Site and products shall be resolved exclusively by the state and federal courts of the State of California, Nevada County. By using this Site and products, you hereby agree to the personal jurisdiction of, and venue in, such courts.

Modification; Severability
We reserve the right to make changes to our Site, policies, and these terms of use at any time. If any of these terms and conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Privacy Policy
Crossen, LLC is committed to protecting your privacy. We have policies and security measures to ensure that your personal information is handled in a responsible manner.

Information
Crossen, LLC collects information from you when you place an order. When ordering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, and credit card information. You may, however, visit our site anonymously.

If you give us your personal information, we will use this information to register you with our website, to administer our website services and/or to process any orders you may place online. We may use your e-mail and postal address to send you information about our products, services, and promotions and to help us learn more about your shopping preferences, but only if you give us your permission.

Security
Crossen, LLC uses appropriate security measures to protect the information you give us. We offer the use of a secure server during checkout. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database, only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. However, while we take all reasonable steps to protect our website and all information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.

Outside parties
Crossen, LLC does not sell, rent or disclose our customer’s names, addresses, e-mail addresses or other personal information. In order to maintain our website and provide our client communications, Crossen, LLC works with select third parties. As necessary, your personal information may be shared with and/or processed by these third parties, solely for the purpose of assisting Crossen, LLC in these endeavors and subject to strict contractual confidentiality obligations. We do not otherwise disclose your information to third parties, unless required by law or in connection with a legal claim or proceeding.

Consent
By accessing and using the crossensurf.com website, you consent to our collection, use, and disclosure of your information as described in this privacy policy. Crossen, LLC does not knowingly collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Modifications
Crossen, LLC reserves the right to make changes to its privacy policy or practices. You should therefore review this page from time to time to get updated information. We will notify you of any changes in our privacy policy by posting the modifications on our website.

Contacting Us
If you have any comments or questions regarding our terms and/or privacy policy, please contact us: surf at crossensurf.com.

Contact Information

Crossen, LLC
PO Box 3688
Truckee, CA 96160

surf at crossensurf.com
www.crossensurf.com

415.609.6260